1. Information We Collect
- Account information: your name, email address and company. Passwords are handled by Amazon Cognito, our sign-in provider, and stored in hashed form.
- Billing information: payments are processed by Stripe. We do not store full card numbers.
- Your files and file information: the files you upload, and details such as file names, sizes, folders and sharing settings.
- Delivery records: when someone downloads a file through ShareCAD, we record the file, the time, their IP address and their browser type, so the sender has a record of the delivery.
- Usage and device information: pages visited, features used, browser, device type and IP address, collected through the analytics tools listed in Section 3.
- Messages you send us: emails to support and contact form submissions.
2. How We Use Information
We use information to:
- provide the Service, including storing, converting, displaying and delivering files;
- keep delivery records for the people who send files;
- process payments and manage subscriptions;
- send service emails about your account, billing and security;
- respond to support requests;
- protect the Service, our customers and their files from fraud and abuse;
- understand how the Service is used and improve it.
We do not sell personal information. We do not use your files for advertising, and we do not use them to train artificial intelligence models.
3. Service Providers
We use the following providers to run the Service. Each receives only the information it needs for its task.
- Amazon Web Services: hosting, file storage, databases, sign-in (Amazon Cognito) and email delivery. Data is stored in the United States (Ohio).
- Autodesk Platform Services: converts and displays certain CAD and BIM formats. Files in those formats are sent to Autodesk for processing.
- Stripe: payment processing and billing.
- Google Analytics: website usage analytics.
- Microsoft Clarity: usage analytics and session recordings.
- Sentry: error monitoring, including recordings of sessions where an error occurs.
- Microsoft 365: our business email, including support@sharecad.com.
We may also disclose information if required by law, to protect the rights and safety of our users or ShareCAD, or as part of a merger, acquisition or sale of assets.
4. Analytics, Session Recordings and Cookies
Microsoft Clarity and Sentry may record how you interact with our pages, such as clicks, scrolling and page navigation, to help us find and fix problems. Passwords and payment card details are not recorded.
We use browser storage to keep you signed in. Google Analytics and Microsoft Clarity use cookies to measure usage. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google's browser add-on. Blocking cookies does not stop the Service from working, though you may need to sign in more often.
5. Storage and Security
Files and account data are stored on Amazon Web Services in the United States (Ohio). Files are encrypted in transit (HTTPS is required) and encrypted at rest (AES-256). Storage is not publicly accessible: a file can be reached only by signed-in members of the account or through a link the account chose to share. Administrative activity on our infrastructure is logged.
No system is perfectly secure. If you believe you have found a security issue, please email support@sharecad.com.
6. Retention and Deletion
We keep account information and files, including earlier versions of files you replace, while your subscription is active. When you delete a file, we keep it for 30 days so it can be restored on request, then permanently delete it and all of its earlier versions.
After a subscription ends, we keep files for at least 30 days, as described in our Terms of Service, and may then permanently delete them. We keep billing records as long as tax and accounting law requires, and delivery and security records as long as needed to operate and protect the Service.
7. Your Rights and Choices
Depending on where you live, you may have the right to access, correct, delete or export your personal information, or to object to certain uses of it. To make a request, email support@sharecad.com. We will respond within 30 days and may need to confirm your identity first.
If you are in the European Economic Area or the United Kingdom, we process your information to perform our contract with you, for our legitimate interests in running and securing the Service, and with your consent where the law requires it. Your information is processed in the United States.
8. Files Shared With You
When a ShareCAD customer shares files with you or asks you to upload files, that customer controls those files and the related delivery records. For requests about them, please contact the customer first. We will help where we can.
9. Children
The Service is intended for businesses and is not directed to anyone under 18. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy. For material changes, we will notify account administrators by email or in the app before the changes take effect.
11. Contact
ShareCAD, LLC. Privacy questions and requests: support@sharecad.com.